As the face of the veterinary hospital, the customer service representatives are the first person the pet owner encounters on the phone or in person. The primary role of a veterinary client service representative (VCSR) is to provide excellent support to pet owners. They also provide assistance to the entire veterinary hospital or pet care team. VCSRs handle all aspects of the veterinary hospital's front desk, managing the flow of client visits and assisting to educate clients on general health topics and medications. They also prepare estimates and invoices, schedule appointments, handle financial transactions, manage medical records and are an essential part of any veterinary hospital team.Graduates of this program will be prepared to take the Certified Medical Administrative Assistant (CMAA) exam sponsored by the National Healthcareer Association (NHA) and will attain the status of Customer Service Certified (CSC) as designated by the Professional Association for Customer Engagement (PACE). The CMAA certification, while primarily purposed for traditional human medical office administration, still aligns to an animal care environment and will give graduates a leg-up on their competition.