Here are some of the key topics and skills the students will learn, as well as be expected to complete in their role as a Certified Medical Administrative Assistant:

• Effectively communicate with staff and patients, using both verbal and non-verbal communication
• Assess the impact of OSHA and HIPAA in a medical office
• Describe the different medical specialties and outline the role and duties of other allied health professionals
• Demonstrate professional written and oral communication
• Describe different types of appointment scheduling systems and ways of maintaining a physician’s schedule
• Explain how to create and maintain accurate patient records
• Describe the healthcare claim preparation process
• Describe the various bookkeeping systems and show how to manage a billing cycle efficiently
• Develop the ability to elaborate on the personal qualities and job responsibilities of a Billing and Coding employee
• Describe different types of Health Insurance
• Obtain basic knowledge of Billing and Coding practices in the medical office
• Gain knowledge of various written and verbal communications needed in a medical office and apply knowledge in processing and maintaining patient medical records that pertain to patient accounts
• Demonstrate skills filing insurance claims for the medical provider