The Help Desk IT Support program prepares students for various industry certifications as well as prepares them for a career as a Help Desk IT Support technician. During the program students will get a full understanding of what it takes to become a Help Desk IT Support technician learning both theory and technical skills needed for the position. Students will learn about computers, networking, various devices, operating systems, how to manage modern desktops and more. The core program covers the following industry certifications CompTIA A+, CompTIA Network+, and the Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
CompTIA A+
A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA – the Computing Technology Industry Association, and tests are administered by Pearson VUE. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.
CompTIA Network+
This course will introduce students to networking, including network standards, network communications, working with TCP/IP, network devices, wide area networks, remote access, network security, building highly available and scalable networks, and maintenance, monitoring, and troubleshooting.
Installing & Managing Microsoft Windows 10
This course will introduce students to Windows 10. Topics covered include installing Windows 10, configuring and personalizing Windows, updating Windows 10, networking in Windows 10, configuring storage, managing apps, configuring authorization and authentication, configuring access to files and folders, configuring security, and supporting and troubleshooting.