Here are some of the key topics and skills the students will learn, as well as be expected to complete in their role as a Certified Medical Administrative Assistant:

• Effectively communicate with staff and patients, using both verbal and non-verbal communication
• Assess the impact of OSHA and HIPAA on a medical office
• Describe the different medical specialties and outline the role and duties of other allied health professionals
• Demonstrate professional written and oral communication
• Describe different types of appointment scheduling systems and ways of maintaining a physician’s schedule
• Explain how to create and maintain accurate patient records
• Describe the healthcare claim preparation process
• Describe the various bookkeeping systems and show how to manage a billing cycle efficiently

Here are some of the key topics and skills the students will learn, as well as be expected to complete in their role in electronic health records:

• Develop the ability to elaborate on the personal qualities and job responsibilities of an Electronic Health Record employee
• Assess the impact of OSHA and HIPAA on a medical office
• Describe different types of appointment scheduling systems and ways of maintaining a physician’s schedule
• Obtain basic knowledge of daily operations in a medical office
• Gain knowledge of various written and verbal communications needed in a medical office and apply knowledge in processing and maintaining patient medical records
• Demonstrate skills using Electronic Medical Records (EMR)