Faculty must have at least 2 years of professional experience in customer service, administrative support, call center operations. Instructors should demonstrate strong communication, problem solving, and technical skils relevant to modern service roles. Prior experience in training or coacing is preferred but not required. No formal licensure or degree is required for this no

n-licensed workforce training program.

Students must be 16 years of age or older and have basic reading, writing, and computer navigation skills. No high school diploma or prior work experience is required. Individuals with customer service experience or interest in entry-level administrative roles are encouraged to apply. Applicants must complete an orientation and sign a training agreement before starting.

Applications are accepted on a rolling basis. New cohorts begin twice per month. Seats are filled on a first-come, first-served basis. Students are encouraged to apply at least one week before their desired start date to complete onboarding.