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Anatomy & physiology relevant to veins, capillaries, and blood collection.
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Medical terminology, infection control, universal precautions, and safety protocols.
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Techniques for venipuncture (using various devices: needle, butterfly), capillary (finger/heel stick) collections.
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Proper specimen labeling, handling, storage, transportation, and processing.
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Patient interaction: identification, consent, comforting techniques, addressing complications.
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Professional behavior, confidentiality (e.g. HIPAA), ethics in phlebotomy.