Program instruction is delivered by qualified professionals with demonstrated experience in customer service, workforce development, and adult education. At a minimum, program faculty possess:

• A high school diploma or equivalent (minimum requirement)

• Multiple years of professional experience in customer service, client support, administrative services, or related fields

• Demonstrated expertise in customer communication, conflict resolution, workplace professionalism, and job readiness training

• Experience providing in-person instruction, coaching, or workforce training to adult learners

Online instructional content is provided through Alison, a recognized global learning platform offering industry-aligned training and certificates. In-person instruction and facilitation are led by Elevate Career Center staff, who bring practical, real-world experience and workforce development expertise to reinforce learning outcomes.

Faculty are trained to support diverse adult learners and ensure alignment with employer expectations and workforce standards.

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Applications are accepted on a rolling basis. Cohorts begin every two months, and applications typically close 2–3 weeks prior to the cohort start date to allow time for eligibility review, onboarding, and orientation.

Interested individuals are encouraged to apply early, as enrollment is limited and cohorts are filled on a first-come, first-served basis