The JobWorks Education and Training Systems (JETS) Basic and Advanced Customer Service and Sales Certifications Course will teach you how to demonstrate the knowledge and skills in areas that employers value, how to define retail and the economics of retail, understand the customer, customer service, gain customer commitment and closing sales. Upon successful completion of the course and post-training assessment, participants will earn industry recognized certifications through the NRF Foundation - Basic and Advanced Customer Service and Sales Certifications. Two valuable certifications students can add to their resume and promote to employers. Modern job search skills are included to promote high job placement rates. Participation of regional employers will be encouraged to customize the course for their environments. Training is conducted at your facility in a fun, interactive environment using real life scenarios About the National Retail FederationNRF is the world’s largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private sector employer, supporting one in four U.S. jobs 42 million working Americans. Job Works Education and Training Systems offers a series of training courses leading to stackable, portable, industry recognized certifications. All courses are easily customized to meet the learning styles of each target group and support the career pathways of regional employers. Tuition includes instructor led training, all books, supplies, 2 exam vouchers and 2 exam retakes