• 11205
  • Certified Business Professional in Customer Service
Indianapolis Urban League
Indianapolis Urban League
777 Indiana Avenue
Indianapolis, IN 46202
https://www.indplsul.org
Staff Approved

Description

All members of the program faculty shall possess the following minimum credentials: A four (4) year degree from an approved institution in the major area they are assigned to teach; or a two (2) year degree from an approved institution in the major area they are assigned to teach; or practical experience of not less than two (2) years in the major area they are assigned to teach; and knowledge of the educational literature in the field of the methods and techniques of handling industrial, commercial, and occupational/vocational training.

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in any Customer Service segment. The certification examination measures the skills and knowledge learned from the program. This ensures the candidate is exposed to functional business tasks and gains practical exposure to the work environment. Successful completion will include a foundation-level, industry-neutral, certification for business professionals enabling a platform to develop the candidate for targeted career opportunities. Credential examination costs are included in the tuition.

Yes
52.0499
None

Prerequisites: Admission is based on WorkOne or WorkIndiana eligibility requirements OR grant requirements, as specified. Candidate must have a commitment to the pursuit of excellence. Must have completed or be in process of completing a high school equivalency, diploma or similar education standards. Basic computer skills are required. Co-Requisites: Violent, sexual, fraud, forgery, and identity theft convictions are not permitted. Other convictions must be at least five (5) years old and will be accepted on a case-by-case basis.

Applications must be submitted two (2) weeks minimum before the next scheduled class session. Program acceptance will be confirmed two (2) to five (5) days before the first day of class.

https://www.indplsul.org

Admissions

  • 0
    • 80
    • 0
    • 20
  • Day
  • 3 day(s)
  • 14 instructional hour(s)
  • 25.00 Hours
  • 75%
Yes
Yes 
No
No
No

Financial Information

$1,000.00
$0.00
$100.00
$0.00
$0.00
$0.00
$100.00
$85.71
1,200.00
    • $105.00
    • No

Financial Aid

Financial Aid:

  • Federal Gift Aid (Pell Grant)
  • Federal Student Loan (Stafford)
  • G. I. Bill
  • Institutional Gift Aid (Grants and Scholarships)
  • Local Gift Aid (Grants and Scholarships)
  • State Financial Aid (Grants and Scholarships)
  • Yes
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