Program faculty will need to process a Associates Degree or two years prior and professional exprience as a trainer/ facilitor.Certificate of Completion, Industry reconized Shepard Virual Training and Arise Customer Service /Call Center Training.
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Must have high school diploma or equivalent
No deadlines, open enrollment, new classes formed for every eight qualified candidates.