Instructors must have the required education and experience to appropriately teach the program content. Examples of education and experience include, but are not limited to, certificates and/or degrees from postsecondary institutions; certifications from industry-recognized agencies, and practical work experience in, or in a field closely related to, the career fields the program prepares students to enter. MedCerts confirms each instructors’ academic background and work experience to ensure they are qualified to teach in the program.
The IT-2000 IT Helpdesk Administrator program provides training for students who wish to prepare for entry into a career in Information Technology (IT). This program provides students with the knowledge required to sit for three (3) international certification exams. Two exams make up the A+ Certification: CompTIA A+ Essentials and CompTIA A+ Practical Application, and one exam leads to the CompTIA Network+ Certification. A+ Certification indicates technical ability and signifies the competence to support a wide variety of hardware and software. Network+ Certification validates students have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.
This program teaches the skills and knowledge necessary to perform installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis, and preventative maintenance on personal computer hardware and operating systems. Upon completion of this program, students will be prepared for international, vendor-neutral certifications in a growing and in-demand field.