Medical administrative assistants (also called medical office assistants or medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience. Tasks vary by setting, but may include: Reviewing and answering practice correspondence Operating computer systems to accomplish office tasks Answering calls and scheduling appointments Greeting patients and updating electronic medical records Updating and maintaining patient and other practice-specific information Coordinating operation reports such as time and attendance Operating office software and equipment