DWD - INTraining

Provider Information

Name:

Hope Training Academy, DBA Video Game Palooza

Provider Location Address:

49 West Maryland Street
Indianapolis, IN 46240

Provider Location Status:

Staff Approved

URL:

https://www.hopetrainingacademy.org

Summary

Description Description

Qualifications of Instructors:

Instructors hold this certification or comparable industry experience in business

Program Description:

The Online Business Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The Customer Service Certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service. In addition to the certification, students will also be taken through an experiential learning experience in setting up their own online business via a popular online platform. In this experiential learning project they will apply the skills learned in customer service via their own online store proiding excellent learning environment to put the newly learned skills in practice. The reason for the additional time and materials for this certification is for setting up an online store, sourcing products to an online marketplace and setting up basic selling and customer service procedures in a business.

Industry Collaboration:

Yes

Classification of Instructional Programs:

52.1401 Marketing/Marketing Management, General A program that generally prepares individuals to undertake and manage the process of developing consumer audiences and moving products from producers to consumers. Includes instruction in buyer behavior and dynamics, principle of marketing research, demand analysis, cost-volume and profit relationships, pricing theory, marketing campaign and strategic planning, market segments, advertising methods, sales operations and management, consumer relations, retailing, and applications to specific products and markets.

Program Prerequisite:

None

Prerequisites Description:

Application Deadlines:

Application deadline is one week prior to the start of each class session.

Refund Policy:

https://hopetrainingacademy.org

Admissions Admissions

% Offered Online: 100
Program Activities:
- % Instructor-Led: 80
- % Lab/Field Work: 15
- % Self-Study: 5
Times Offered: Day,Evening,Online
Length of Training: 8 week(s)
Number of Credits: 100 instructional hour(s)
Weekly Clock Hours: Hours
Percent Admitted: 90%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Yes

Placement Assistance Available:

Yes

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$4,580.00

Admission Fees:

$0.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$45.80

Total Cost of Program:

4,580.00

Certified Business Professional in Customer Service:
- $150.00
- Included in the tuition:
- Yes

Financial Aid Financial Aid

Financial Aid:

Federal Gift Aid (Pell Grant)
Federal Student Loan (Stafford)
G. I. Bill
Institutional Gift Aid (Grants and Scholarships)
Local Gift Aid (Grants and Scholarships)
State Financial Aid (Grants and Scholarships)
Work Study Programs

Provider Offers Financial Aid:
No

Credentials

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Performance

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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