DWD - INTraining

Provider Information

Name:

Steel City Staffing, LLC

Provider Location Address:

4444 Broadway
Gary, IN 46408

Provider Location Status:

Staff Approved

URL:

steelcitystaffingllc.com

Summary

Description Description

Qualifications of Instructors:

Trainer#1 holds an Engineering Degree and years of experience as an Operations and Project Manager.

Trainer#2 has over 30 years of experience in the Hospitality Industry and is bonded to serve dignataries.

Trainer#3 holds a Bachelor's degree in Administration and an Associate degree in computer programming and other computer training.

Trainer#4 holds an Master's Degree in Business Administration and over 30 years in public service.

Program Description:

This course is to help provide customer service training in communication in various work situations.

Industry Collaboration:

Yes

Classification of Instructional Programs:

52.0207 Customer Service Management A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

Program Prerequisite:

None

Prerequisites Description:

Registration fee

Driver's License or State ID

Application Deadlines:

Every Thursday at 3 pm.

Refund Policy:

https://steelcitystaffingllc.com

Admissions Admissions

% Offered Online: 80
Program Activities:
- % Instructor-Led: 80
- % Lab/Field Work: 15
- % Self-Study: 5
Times Offered: Day,Evening
Length of Training: 5 day(s)
Number of Credits: 20 instructional hour(s)
Weekly Clock Hours: 20.00 Hours
Percent Admitted: 85%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Yes

Placement Assistance Available:

Yes

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$150.00

Admission Fees:

$25.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$8.75

Total Cost of Program:

175.00

Certificate of Completion:
- $0.00
- Included in the tuition:
- No

Financial Aid Financial Aid

Financial Aid:

None

Provider Offers Financial Aid:
No

Credentials

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Performance

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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