DWD - INTraining

Provider Information

Name:

Whitewater Adult Education

Provider Location Address:

717 W 21st St
Connersville, IN 47331

Provider Location Status:

Staff Approved

URL:

https://www.facebook.com/connersvilleivytech/

Summary

Description Description

Qualifications of Instructors:

Instruction is provided by licensed teachers.

Program Description:

The curriculum was designed for the entry-level sales service associate as a tool increasing awareness of and improving skills related to front line work in a retail environment. Intended to be part of the first phase along a continuum of training and earning credentials, the Customer Service and Sales curriculum is aligned with industry standards, as determined and validated by retail companies across the United States, and it is designed to help prepare candidates for both the Customer Service and Sales credential issue by the NRF Foundation.

Industry Collaboration:

Classification of Instructional Programs:

52.0207 Customer Service Management A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

Program Prerequisite:

None

Prerequisites Description:

Application Deadlines:

NRF Customer Service & Sales course is offered at any time during Whitewater Adult Education's program year, generally running from August through May

Refund Policy:

www.wtcc/adulted

Admissions Admissions

% Offered Online: 0
Program Activities:
- % Instructor-Led: 50
- % Lab/Field Work: 0
- % Self-Study: 50
Times Offered: Day
Length of Training: 3 week(s)
Number of Credits: 36 instructional hour(s)
Weekly Clock Hours: 12.00 Hours
Percent Admitted: 100%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Placement Assistance Available:

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$1,200.00

Admission Fees:

$0.00

Books:

$65.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$35.14

Total Cost of Program:

1,265.00

Rise Up:
- $55.00
- Included in the tuition:
- No

Financial Aid Financial Aid

Financial Aid:

None

Provider Offers Financial Aid:
No

Credentials

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Related Occupations

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Performance

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Funding Information

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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