Help desk technician
Program Location ID:
Help desk technician
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Additional Comments (Seen by Provider)
Provider Location Address:
251 Little Falls Drive
Wilmington, DE 19808
Provider Location Status:
Qualifications of Instructors:
At least 2 years of work experience in the field, and a bachelors degree or equivalent
IT Technicians are indispensable in organizations ofall industries and sizesthat use computers and the software that runs them. An IT technician is involved in all aspects of IT services, fromdeploymenttomaintenance,securingandupgradinghardware and software. IT technicians areexcellent communicatorsand resourcefulproblem-solvers.They interactwith users or clientsthroughout a company, from management down, but also outside of their organization, with hardware, software, and network providers. Starting out as an IT support technician is a great opportunity for switching to acareer in technology, even if you dont have any prior experience or deep knowledge of IT. As you gain career experience, you can advanceto become a Systems Administrator, DevOps engineeror anIT support manager. The professional development possibilities are truly endless in the world of IT, all you need to do is start learning.
Classification of Instructional Programs:
11.1006 Computer Support Specialist A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.
High School Diploma or Equivalent
To be eligible for this apprenticeship, you must demonstrate proof of the following prerequisites: Be over 18 years of age and have the right to work in the U.S. Have a high school/secondary school degree, vocational certificate, or equivalent.Technical prerequisites: Fundamentals of computer literacy (high-school degree level). Basic experience in IT, including: setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows) and software setting up virtual machines (e.g. with VirtualBox) and understanding scripting (e.g.PowerShell) backing up and securing workstations (e.g. with Windows Defender)
Applications are open all year around.
% Offered Online:
% Lab/Field Work:
Length of Training:
Number of Credits:
400 instructional hour(s)
Offered to General Public:
Job Placement Offered:
Placement Assistance Available:
Average Cost Per Credit Hour/Class:
Total Cost of Program:
Computer Support Specialist-Desktop Support Tech:
Included in the tuition:
Work Study Programs
Provider Offers Financial Aid:
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Is instruction provided by a provider other than the apprenticeship sponsor?
State Certified Earn & Learn Certification
Certified Pre-Apprenticeship Documentation
Current ICC Program Year Vouchers
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