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Provider:
OpenClassrooms
Program:
Help desk technician
Program Location ID:
10001967
Program Name:
Help desk technician
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Workforce Ready Grant: For more information go to
www.NextLevelJobs.org
State Approving Agency: For more information go to
https://secure.in.gov/dva/2331.htm
Provider Location:
Online
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Status
Staff Approved
Denied
Information Requested
Pending Staff Review
Terminated
Internal Comment
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Provider
Summary
Credentials
Related Occupations
Provider Information
Name:
OpenClassrooms
Provider Location Address:
251 Little Falls Drive
Wilmington, DE 19808
Provider Location Status:
Staff Approved
URL:
https://openclassrooms.com
Summary
Description
Description
Qualifications of Instructors:
At least 2 years of work experience in the field, and a bachelors degree or equivalent
Program Description:
IT Technicians are indispensable in organizations ofall industries and sizesthat use computers and the software that runs them. An IT technician is involved in all aspects of IT services, fromdeploymenttomaintenance,securingandupgradinghardware and software. IT technicians areexcellent communicatorsand resourcefulproblem-solvers.They interactwith users or clientsthroughout a company, from management down, but also outside of their organization, with hardware, software, and network providers. Starting out as an IT support technician is a great opportunity for switching to acareer in technology, even if you dont have any prior experience or deep knowledge of IT. As you gain career experience, you can advanceto become a Systems Administrator, DevOps engineeror anIT support manager. The professional development possibilities are truly endless in the world of IT, all you need to do is start learning.
Industry Collaboration:
Yes
Classification of Instructional Programs:
11.1006 Computer Support Specialist A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.
Program Prerequisite:
High School Diploma or Equivalent
Prerequisites Description:
To be eligible for this apprenticeship, you must demonstrate proof of the following prerequisites: Be over 18 years of age and have the right to work in the U.S. Have a high school/secondary school degree, vocational certificate, or equivalent.Technical prerequisites: Fundamentals of computer literacy (high-school degree level). Basic experience in IT, including: setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows) and software setting up virtual machines (e.g. with VirtualBox) and understanding scripting (e.g.PowerShell) backing up and securing workstations (e.g. with Windows Defender)
Application Deadlines:
Applications are open all year around.
Refund Policy:
https://openclassrooms.com/en/terms-conditions
Admissions
Admissions
% Offered Online:
100
Program Activities:
% Instructor-Led:
13
% Lab/Field Work:
80
% Self-Study:
7
Times Offered:
Day,Evening,Weekend,Online
Length of Training:
12 month(s)
Number of Credits:
400 instructional hour(s)
Percent Admitted:
30%
Offered to General Public:
Yes
Career Counseling:
Yes
Job Placement Offered:
Yes
Placement Assistance Available:
Yes
Part-time Enrollment:
Yes
Financial Information
Financial Information
Tuition:
$15,000.00
Admission Fees:
$0.00
Books:
$0.00
Supplies:
$0.00
Tools:
$0.00
Labs:
$0.00
Miscellaneous:
$0.00
Average Cost Per Credit Hour/Class:
$37.50
Total Cost of Program:
15,000.00
Computer Support Specialist-Desktop Support Tech:
$0.00
Included in the tuition:
No
Financial Aid
Financial Aid
Financial Aid:
Work Study Programs
Provider Offers Financial Aid:
No
Credentials
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Performance
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Funding Information
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Apprenticeship
Program Type
Method of Instruction
Number of weeks of program (Length of Instruction Only)
Is instruction provided by a provider other than the apprenticeship sponsor?
No
Supporting Files
Supporting Documents
DOL-RAP Documentation
Filename
State Certified Earn & Learn Certification
Filename
Certified Pre-Apprenticeship Documentation
Filename
Status History
Staff Comments
Current ICC Program Year Vouchers
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