DWD - INTraining

Provider Information

Name:

Anderson University

Provider Location Address:

1100 E 5th St.
Anderson, IN 46012

Provider Location Status:

Staff Approved

URL:

anderson.edu

Summary

Description Description

Qualifications of Instructors:

Instructors must have the required education and experience to appropriately teach the program content. Examples of education and experience include, but are not limited to, certificates and/or degrees from postsecondary institutions; certifications from industry-recognized agencies, and practical work experience in, or in a field closely related to, the career fields the program prepares students to enter. ProTrain confirms each instructor’s academic background and work experience to ensure they are qualified to teach in the program.

Program Description:

The IT Level 1 Help Desk is a course bundle comprised of CompTIA A+ and Customer Service Representative (CSR) Exam Prep to give students the necessary skills and certifications to be able to be able to achieve success at an entry level IT Help Desk job. This course prepares the student to take the CompTIA A+ and HDI Customer Service Representative certification exams. Included in the purchase of the course is a FREE 12 months access to a cloud based lab platform to assist students develop the practical information technology (IT) skills necessary to succeed in high demand IT jobs. This program is powered by ProTrain.

Industry Collaboration:

Yes

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

High School Diploma or Equivalent

Prerequisites Description:

Application Deadlines:

Applications accepted year-round.

Refund Policy:

https://anderson.edu/admissions/financial-aid/student-accounts/refund-withdrawal-process-with-student-accounts/

Admissions Admissions

% Offered Online: 100
Program Activities:
- % Instructor-Led: 0
- % Lab/Field Work: 0
- % Self-Study: 100
Times Offered: Day,Evening,Weekend,Online
Length of Training: 52 week(s)
Number of Credits: 250 instructional hour(s)
Percent Admitted: 100%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Yes

Placement Assistance Available:

Yes

Part-time Enrollment:

Financial Information Financial Information

Tuition:

$1,329.00

Admission Fees:

$0.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$5.32

Total Cost of Program:

1,329.00

Customer Service Specialist Certification:
- $95.00
- Included in the tuition:
- Yes

Financial Aid Financial Aid

Financial Aid:

None

Provider Offers Financial Aid:
No

Credentials

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Performance

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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