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Provider:
Redemption Outreach Services Inc ROSI
Program:
Customer Service Call Center Simulation and on the JobTtraining Program
Program Location ID:
9461
Program Name:
Customer Service Call Center Simulation and on the JobTtraining Program
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Workforce Ready Grant: For more information go to
www.NextLevelJobs.org
State Approving Agency: For more information go to
https://secure.in.gov/dva/2331.htm
Provider Location:
Redemption Outreach Service Inc
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Status
Staff Approved
Denied
Information Requested
Pending Staff Review
Terminated
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Provider
Summary
Credentials
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Provider Information
Name:
Redemption Outreach Services Inc ROSI
Provider Location Address:
120 E Market Street
Indianapolis, IN 46204
Provider Location Status:
Staff Approved
URL:
http://www.ind-rosi.org
Summary
Description
Description
Qualifications of Instructors:
Program faculty will need to process a Associates Degree or two years prior and professional exprience as a trainer/ facilitor.Certificate of Completion, Industry reconized Shepard Virual Training and Arise Customer Service /Call Center Training.
Program Description:
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Industry Collaboration:
Yes
Classification of Instructional Programs:
52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Program Prerequisite:
High School Diploma or Equivalent
Prerequisites Description:
Must have high school diploma or equivalent
Application Deadlines:
No deadlines, open enrollment, new classes formed for every eight qualified candidates.
Refund Policy:
http://www.ind-rosi.org/
Admissions
Admissions
% Offered Online:
50
Program Activities:
% Instructor-Led:
50
% Lab/Field Work:
0
% Self-Study:
50
Times Offered:
Day,Evening,Weekend
Length of Training:
4 month(s)
Number of Credits:
120 classes
Percent Admitted:
100%
Offered to General Public:
Yes
Career Counseling:
Yes
Job Placement Offered:
Yes
Placement Assistance Available:
Yes
Part-time Enrollment:
Yes
Financial Information
Financial Information
Tuition:
$0.00
Admission Fees:
$2,500.00
Books:
$0.00
Supplies:
$0.00
Tools:
$0.00
Labs:
$0.00
Miscellaneous:
$10.00
Average Cost Per Credit Hour/Class:
$20.92
Total Cost of Program:
2,510.00
Certificate:
$10.00
Included in the tuition:
Yes
Microsoft 365 Fundamentals:
$1.00
Included in the tuition:
Yes
Financial Aid
Financial Aid
Financial Aid:
None
Provider Offers Financial Aid:
Yes
Please Explain:
Sponsorship pending organization community partnership and funding
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Apprenticeship
Program Type
Method of Instruction
Number of weeks of program (Length of Instruction Only)
Is instruction provided by a provider other than the apprenticeship sponsor?
No
Supporting Files
Supporting Documents
DOL-RAP Documentation
Filename
State Certified Earn & Learn Certification
Filename
Certified Pre-Apprenticeship Documentation
Filename
Status History
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