The IT-1000 IT Support Professional program is designed for the individual looking to take the first step on a path toward a career in IT. In this program students gain an understanding of the core components that make up the information technology (IT) landscape while preparing for the CompTIA IT Fundamentals exam, and then advance into technical training that covers the technical support skills needed to prepare for the CompTIA A+ certification.

In the Fundamentals of IT course, students are taught the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies. Additional topics include configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting. Students are taught to identify the purpose and function of software, hardware, and security components. Students are also taught to analyze, manage, and troubleshoot mobile devices, networking technologies, hardware, virtualization and cloud computing, and network systems. This course ultimately prepares students for the CompTIA IT Fundamentals certificate exam.

The A+ Comprehensive course provides training focused on the fundamentals of computer technology, networking, and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. After successful program completion, students should be prepared to challenge the two exams required to attain CompTIA A+ certification.