All members of the program faculty shall possess the following minimum credentials: A four (4) year degree from an approved institution in the major area they are assigned to teach; OR a two (2) year degree from an approved institution in the major area they are assigned to teach; OR practical experience of not less than two (2) years in the major area they are assigned to teach; AND knowledge of the educational literature in the field of the methods and techniques of handling industrial, commercial, and occupational/vocational training.

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval. This program is designed to prepare participants for employment with call center and customer service employers. Participants can earn up to four (4) industry recognized certifications upon successful completion of this training program.

Yes

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

None

Prerequisites: Admission is based on WorkOne or WorkIndiana eligibility requirements OR grant requirements, as specified. Must have completed or be in the process of completing a high school or secondary school diploma or similar education standards. Successful completion of a work readiness program (at least 20 hours) required. Proof of work readiness completion must be provided. Basic computer skills required. Co-Requisites: Violent, sexual, fraud, forgery, and identity theft convictions are not permitted. Other convictions must be at least five (5) to seven (7) years old and will be accepted on a case-by-case basis.

Applications must be submitted two (2) weeks minimum before the next scheduled class session. Program acceptance will be confirmed two (2) to five (5) days before the first day of class.

Not Applicable