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Provider:
Greater Indianapolis Literacy League Inc.
Program:
Certified Business Professional
Program Location ID:
11030
Program Name:
Certified Business Professional
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Workforce Ready Grant: For more information go to
www.NextLevelJobs.org
State Approving Agency: For more information go to
https://secure.in.gov/dva/2331.htm
This training program has been altered in response to COVID-19. Please contact the training provider for additional information.
Provider Location:
Greater Indianapolis Literacy League-Indianapolis
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Staff Approved
Denied
Information Requested
Pending Staff Review
Terminated
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Provider
Summary
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Provider Information
Name:
Greater Indianapolis Literacy League Inc.
Provider Location Address:
1066 Virginia Avenue
Indianapolis, IN 46203
Provider Location Status:
Staff Approved
URL:
http://www.indyreads.org
Summary
Description
Description
Qualifications of Instructors:
All Indy Reads programstaff hold a minimum of a bachelors degree.
Program Description:
The Certified Business Professional course teaches participants foundational skills in business etiquette, communication strategies via phone and email, conflict resolution, and time management. These lessons are appropriate for those working in or seeking employment in customer service positions and call centers..
Industry Collaboration:
No
Classification of Instructional Programs:
52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Program Prerequisite:
None
Prerequisites Description:
All students must complete a New Student orientation, TABE testing, and Indiana Career Explorer assessments.
Application Deadlines:
Two weeks prior to class start date.
Refund Policy:
https://indyreads.org/refund-policy/
Admissions
Admissions
% Offered Online:
0
Program Activities:
% Instructor-Led:
% Lab/Field Work:
% Self-Study:
Times Offered:
Day
Length of Training:
9 week(s)
Number of Credits:
42 instructional hours
Percent Admitted:
80%
Offered to General Public:
Yes
Career Counseling:
Yes
Job Placement Offered:
No
Placement Assistance Available:
No
Part-time Enrollment:
No
Financial Information
Financial Information
Tuition:
$1,140.00
Admission Fees:
$0.00
Books:
$90.00
Supplies:
$20.00
Tools:
$0.00
Labs:
$0.00
Miscellaneous:
$0.00
Average Cost Per Credit Hour/Class:
$29.76
Total Cost of Program:
1,250.00
Certificate:
$0.00
Included in the tuition:
No
Financial Aid
Financial Aid
Provider Offers Financial Aid:
No
Financial Aid:
None
Credentials
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Performance
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Funding Information
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Apprenticeship
Program Type
Method of Instruction
Number of weeks of program (Length of Instruction Only)
Is instruction provided by a provider other than the apprenticeship sponsor?
No
Supporting Files
Supporting Documents
DOL Federally Registered Certification
Filename
State Certified Earn & Learn Certification
Filename
Status History
Staff Comments
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