DWD - INTraining

Provider Information

Name:

Greater Indianapolis Literacy League Inc.

Provider Location Address:

1066 Virginia Avenue
Indianapolis, IN 46203

Provider Location Status:

Terminated

URL:

http://www.indyreads.org

Summary

Description Description

Qualifications of Instructors:

All Indy Reads programstaff hold a minimum of a bachelor's degree.

Program Description:

The Certified Business Professional course teaches participants foundational skills in business etiquette, communication strategies via phone and email, conflict resolution, and time management. These lessons are appropriate for those working in or seeking employment in customer service positions and call centers..

Industry Collaboration:

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

None

Prerequisites Description:

All students must complete a New Student orientation, TABE testing, and Indiana Career Explorer assessments.

Application Deadlines:

Two weeks prior to class start date.

Refund Policy:

https://indyreads.org/refund-policy/

Admissions Admissions

% Offered Online: 0
Program Activities:
- % Instructor-Led:
- % Lab/Field Work:
- % Self-Study:
Times Offered: Day
Length of Training: 9 week(s)
Number of Credits: 42 instructional hours
Percent Admitted: 80%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Placement Assistance Available:

Part-time Enrollment:

Financial Information Financial Information

Tuition:

$1,140.00

Admission Fees:

$0.00

Books:

$90.00

Supplies:

$20.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$29.76

Total Cost of Program:

1,250.00

Certificate:
- $0.00
- Included in the tuition:
- No

Financial Aid Financial Aid

Financial Aid:

None

Provider Offers Financial Aid:
No

Credentials

Loading Program Credentials

Related Occupations

Loading Occupations

Performance

Loading Performance Metrics

Select Term:

Loading Performance Single and four year Metrics

Funding Information

Loading Funding Information

Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

Loading Vouchers