Information Technology Support (ITSP) Program Standard:A qualified faculty member in Information Technology Support (ITSP) meets the program standard through one of four routes:1. Possesses an earned masters degree or higher, from a regionally accredited institution, in information technology or related field as appropriate to the program; or 2. Possesses an earned related or out-of field masters degree, from a regionally accredited institution, with documented 18 semester hours or equivalent of courses beyond the introductory principle(s) level in information technology or related field as appropriate to the program; or 3. Possesses an earned related or out-of-field masters degree, from a regionally accredited institution, with documentation in two or more of the following:a. Professional certification (national, regional or state)b. Two years of in-field professional employmentc. Documented evidence of teaching excellence, including date of awardd. Documentation of research and publication in the fielde. Documented relevant additional coursework beyond the bachelors degree, equivalent to 18 semester hours or equivalent subject matter coursework, CEUs, vendor, or military; or4. Possesses an earned bachelors degree, from a regionally accredited institution, in information technology or related field as appropriate to the program, with documentation in two or more of the following:a. Professional certification (national, regional or state) in the fieldb. Two years of in-field professional employmentc. Documented evidence of teaching excellence, including date of awardd. Documentation of research and publication in the fielde. Documented relevant additional coursework beyond the bachelors degree, equivalent to 18 semester hours or equivalent subject matter coursework, CEUs, vendor, or military.ITSP 135 Course Standard:A qualified faculty member teaching ITSP 135 meets the Information Technology Support (ITSP) program standard and holds a valid, non-expired CompTIA A+ certification or CompTIA Network+ certification.ITSP 215 Course Standard:A qualified faculty member teaching ITSP 215 meets the Information Technology Support (ITSP) program standard and holds a valid, non-expired CompTIA Mobility+ certification, CWNPs Certified Wireless Network Administration certification, CWNPs Certified Wireless Network Professional certification, or is a current Cisco Academy Instructor with the Wireless course qualifications.

Information Technology (IT) Support professionals help people and organizations with the setup, maintenance, and repair of computers. They might work in a help desk department at a university, for a large IT company serving a number of clients, or at home providing remote support for people using a specific app or website. The Information Technology Support program at Ivy Tech will prepare you for a career in computer technology. Youll gain industry certifications and learn how to tear down and rebuild computers. As an IT Support student at Ivy Tech, you will: Identify and troubleshoot problems within computer information systems and related technologies. Create and deploy technology solutions into both large and small business environments. Assess an organizations technology infrastructure for risk. Understand and evaluate compliance guidelines. Install and maintain basic networking systems. Create plans to update open source and proprietary systems. Manage customer interactions. Document IT support efforts, including asset and system change management. Create documentation and follow procedures. Note: The CT offers various certification options, including the following: AWS Certified Cloud Practicioner, CompTIA Security+, CompTIA A+ Cor 1 core 2, CompTIA network+ and CWNP CWT. Certification prices range from $52 - $259 and are embedded in the cost of the program. Displayed pricing is based on full-time enrollment with one-to-two certifications (pricing is embedded and estimated using highest rate to allow budgeting). Books and supplies may vary. For information about tuition and fees or the Ivy Plusbanded tuition and fees model, please go to:https://www.ivytech.edu/37203.html

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11.0103 Information Technology A program that focuses on the design of technological information systems, including computing systems, as solutions to business and research data and communications support needs. Includes instruction in the principles of computer hardware and software components, algorithms, databases, telecommunications, user tactics, application testing, and human interface design.

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