DWD - INTraining

Provider Information

Name:

Freedom Academy

Provider Location Address:

1200 Barr Street
Fort Wayne, IN 46802

Provider Location Status:

Staff Approved

URL:

https://www.freedomacademy.net

Summary

Description Description

Qualifications of Instructors:

At least 5 years experience in the field of customer service or call center setting and some teaching experience.

Program Description:

The first portion of the course on customer service is 30 hours and covers: communication, knowing your customer, telephone customer service, time management strategies, and internet customer service. The second portion of the course is 46 hours on Microsoft Office, Word, and Excel. Students in the course gain the oppotunity to earn a certification in customer service through International Business Training Association and the Internet and Computing Certification through Certiport. VOLUME PRICING BREAKDOWN AVAILABLE: Minimum 4 students at $3,095.00 5 students at $2,760.00, 6 students at $2,537.00, 7 students at $2,377.00, and 8+ students at $2,259.00.

Industry Collaboration:

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

None

Prerequisites Description:

A desire to learn.

Application Deadlines:

Two weeks prior to class start date

Refund Policy:

https://freedomacademy.net/

Admissions Admissions

% Offered Online: 0
Program Activities:
- % Instructor-Led:
- % Lab/Field Work:
- % Self-Study:
Times Offered: Day,Evening
Length of Training: 13 week(s)
Number of Credits: 76 instructional hours
Percent Admitted: 85%

Offered to General Public:

Yes

Career Counseling:

Job Placement Offered:

Placement Assistance Available:

Part-time Enrollment:

Financial Information Financial Information

Tuition:

$2,094.00

Admission Fees:

$0.00

Books:

$165.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$29.72

Total Cost of Program:

2,259.00

Certificate of Completion:
- $150.00
- Included in the tuition:
- Yes

Financial Aid Financial Aid

Financial Aid:

None

Provider Offers Financial Aid:
Yes

Please Explain:

Eligibility is based on financial need.

Credentials

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Performance

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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