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Provider:
Freedom Academy
Program:
Certified Business Professional
Program Location ID:
6636
Program Name:
Certified Business Professional
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Workforce Ready Grant: For more information go to
www.NextLevelJobs.org
State Approving Agency: For more information go to
https://secure.in.gov/dva/2331.htm
Provider Location:
Freedom Academy-Impact 1607
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Status
Staff Approved
Denied
Information Requested
Pending Staff Review
Terminated
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Additional Comments (Seen by Provider)
Provider
Summary
Credentials
Related Occupations
Provider Information
Name:
Freedom Academy
Provider Location Address:
1607 E. Dowling Street
Kendallville, IN 46755
Provider Location Status:
Staff Approved
URL:
http://www.freedomacademy.net
Summary
Description
Description
Qualifications of Instructors:
At least 5 years experience in the field of customer service or call center setting and some teaching experience.
Program Description:
The first portion of the course on customer service is 30 hours and covers: communication, knowing your customer, telephone customer service, time management strategies, and internet customer service. The second portion of the course is 46 hours on Microsoft Office, Word, and Excel. Students in the course gain the oppotunity to earn a certification in customer service through International Business Training Association and the Internet and Computing Certification through Certiport. VOLUME PRICING BREAKDOWN AVAILABLE: Minimum 4 students at $3,095.00 5 students at $2,760.00, 6 students at $2,537.00, 7 students at $2,377.00, and 8+ students at $2,259.00.
Industry Collaboration:
No
Classification of Instructional Programs:
52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Program Prerequisite:
None
Prerequisites Description:
A desire to learn.
Application Deadlines:
Two weeks prior to class start date
Refund Policy:
https://freedomacademy.net/
Admissions
Admissions
% Offered Online:
0
Program Activities:
% Instructor-Led:
% Lab/Field Work:
% Self-Study:
Times Offered:
Day,Evening
Length of Training:
13 week(s)
Number of Credits:
76 instructional hours
Percent Admitted:
85%
Offered to General Public:
Yes
Career Counseling:
No
Job Placement Offered:
No
Placement Assistance Available:
No
Part-time Enrollment:
No
Financial Information
Financial Information
Tuition:
$2,094.00
Admission Fees:
$0.00
Books:
$165.00
Supplies:
$0.00
Tools:
$0.00
Labs:
$0.00
Miscellaneous:
$0.00
Average Cost Per Credit Hour/Class:
$29.72
Total Cost of Program:
2,259.00
Certificate of Completion:
$150.00
Included in the tuition:
Yes
Financial Aid
Financial Aid
Financial Aid:
None
Provider Offers Financial Aid:
Yes
Please Explain:
Eligibility is based on financial need.
Credentials
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Apprenticeship
Program Type
Method of Instruction
Number of weeks of program (Length of Instruction Only)
Is instruction provided by a provider other than the apprenticeship sponsor?
No
Supporting Files
Supporting Documents
DOL-RAP Documentation
Filename
State Certified Earn & Learn Certification
Filename
Certified Pre-Apprenticeship Documentation
Filename
Status History
Staff Comments
Current ICC Program Year Vouchers
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