At least 5 years experience in the field of customer service or call center setting and some teaching experience.
The first portion of the course on customer service is 30 hours and covers: communication, knowing your customer, telephone customer service, time management strategies, and internet customer service. The second portion of the course is 46 hours on Microsoft Office, Word, and Excel. Students in the course gain the oppotunity to earn a certification in customer service through International Business Training Association and the Internet and Computing Certification through Certiport. VOLUME PRICING BREAKDOWN AVAILABLE: Minimum 4 students at $3,095.00 5 students at $2,760.00, 6 students at $2,537.00, 7 students at $2,377.00, and 8+ students at $2,259.00.
52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
A desire to learn.
Two weeks prior to class start date