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Provider:
JobWorks Education and Training Systems (JETS)
Program:
Excellence in Customer Service
Program Location ID:
6233
Program Name:
Excellence in Customer Service
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Workforce Ready Grant: For more information go to
www.NextLevelJobs.org
State Approving Agency: For more information go to
https://secure.in.gov/dva/2331.htm
This training program has been altered in response to COVID-19. Please contact the training provider for additional information.
Provider Location:
JobWorks Education and Training Systems (JETS)
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Staff Approved
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Provider
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Provider Information
Name:
JobWorks Education and Training Systems (JETS)
Provider Location Address:
700 E Walnut St
Evansville, IN 47713
Provider Location Status:
Staff Approved
URL:
http://www.jobworksinc.org
Summary
Description
Description
Qualifications of Instructors:
Previous training and instruction experience.Experience in a call center environment.Must hold a recent IC3 Certification.
Program Description:
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills and data entry. The Call Center Excellence course also includes advanced training in higher level computer, internet and application skills which will be validated by the Internet Core and Computing Certification (IC3) upon successful completion. This program is designed to prepare participants for employment with call center or customer service employers
Industry Collaboration:
Yes
Classification of Instructional Programs:
52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Program Prerequisite:
High School Diploma or Equivalent
Prerequisites Description:
High School diploma, high school equivalency or currently working towards diploma or HSE
Application Deadlines:
1 week prior to course start date
Refund Policy:
Not applicable
Admissions
Admissions
% Offered Online:
100
Program Activities:
% Instructor-Led:
% Lab/Field Work:
% Self-Study:
Times Offered:
Day
Length of Training:
12 day(s)
Number of Credits:
84 instructional hours
Percent Admitted:
85%
Offered to General Public:
Yes
Career Counseling:
Yes
Job Placement Offered:
Yes
Placement Assistance Available:
Yes
Part-time Enrollment:
Yes
Financial Information
Financial Information
Tuition:
$2,350.00
Admission Fees:
$0.00
Books:
$0.00
Supplies:
$0.00
Tools:
$0.00
Labs:
$0.00
Miscellaneous:
$0.00
Average Cost Per Credit Hour/Class:
$27.98
Total Cost of Program:
2,350.00
Certificate:
$0.00
Included in the tuition:
No
Certificate of Completion:
$0.00
Included in the tuition:
No
Financial Aid
Financial Aid
Provider Offers Financial Aid:
No
Financial Aid:
Local Gift Aid (Grants and Scholarships)
State Financial Aid (Grants and Scholarships)
Credentials
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Performance
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Funding Information
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Apprenticeship
Program Type
Number of Active Apprentices:
Method of Instruction
Number of weeks of program (Length of Instruction Only)
Is instruction provided by a provider other than the apprenticeship sponsor?
No
Provider Details
Instruction Provider Name:
Street Address:
Suite #, Office #, et cetera:
City:
Zip:
Supporting Files
Supporting Documents
DOL Federally Registered Certification
Filename
State Certified Earn & Learn Certification
Filename
Status History
Staff Comments
Current ICC Program Year Vouchers
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