DWD - INTraining

Provider Information

Name:

JobWorks Education and Training Systems (JETS)

Provider Location Address:

2125 State St.
New Albany, IN 47150

Provider Location Status:

Staff Approved

URL:

http://www.jobworksinc.org

Summary

Description Description

Qualifications of Instructors:

Previous training and instruction experience. Must have attained both the IBTA Customer Service and Leadership Certifications.

Program Description:

This program is designed for out of school youth ages primarily with an emphasis of not only proving them with customer service skills, but understanding leadership concepts that transcend work into everyday life.Theprogramprepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Industry Collaboration:

Yes

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

High School Diploma or Equivalent

Prerequisites Description:

High School diploma, high school equivalency or currently working towards diploma or HSE

Application Deadlines:

1 week prior to class start date

Refund Policy:

Not applicable

Admissions Admissions

% Offered Online: 100
Program Activities:
- % Instructor-Led:
- % Lab/Field Work:
- % Self-Study:
Times Offered: Day
Length of Training: 12 day(s)
Number of Credits: 48 instructional hours
Percent Admitted: 85%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Placement Assistance Available:

Yes

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$1,450.00

Admission Fees:

$0.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$30.21

Total Cost of Program:

1,450.00

Certificate:
- $0.00
- Included in the tuition:
- No

Financial Aid Financial Aid

Financial Aid:

Local Gift Aid (Grants and Scholarships)
State Financial Aid (Grants and Scholarships)

Provider Offers Financial Aid:
No

Credentials

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Performance

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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