This program is designed for out of school youth ages primarily with an emphasis of not only proving them with customer service skills, but understanding leadership concepts that transcend work into everyday life.Theprogramprepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.