DWD - INTraining

Provider Information

Name:

JobWorks Education and Training Systems (JETS)

Provider Location Address:

2125 State St.
New Albany, IN 47150

Provider Location Status:

Staff Approved

URL:

http://www.jobworksinc.org

Summary

Description Description

Qualifications of Instructors:

5 yrs. prior instructional and training experience. Must possess both the Certiport IC3 and International Business Training Assoc. certifications.

Program Description:

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills and data entry. The Call Center Excellence course also includes advanced training in higher level computer, internet and application skills which will be validated by the Internet Core and Computing Certification (IC3) upon successful completion. This program is designed to prepare participants for employment with call center or customer service employers

Industry Collaboration:

Yes

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

High School Diploma or Equivalent

Prerequisites Description:

High School diploma, high school equivalency or currently working towards diploma or HSE

Application Deadlines:

1 week prior to course start date.

Refund Policy:

Not applicable

Admissions Admissions

% Offered Online: 0
Program Activities:
- % Instructor-Led:
- % Lab/Field Work:
- % Self-Study:
Times Offered: Day
Length of Training: 12 day(s)
Number of Credits: 84 instructional hours
Percent Admitted: 100%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Placement Assistance Available:

Yes

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$2,350.00

Admission Fees:

$0.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$27.98

Total Cost of Program:

2,350.00

Certificate:
- $0.00
- Included in the tuition:
- No
Certificate of Completion:
- $0.00
- Included in the tuition:
- No

Financial Aid Financial Aid

Financial Aid:

Local Gift Aid (Grants and Scholarships)
State Financial Aid (Grants and Scholarships)

Provider Offers Financial Aid:
No

Credentials

Loading Program Credentials

Related Occupations

Loading Occupations

Performance

Loading Performance Metrics

Select Term:

Loading Performance Single and four year Metrics

Funding Information

Loading Funding Information

Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

Loading Vouchers